Every healthcare organization/ hospital that provides a service welcomes feedback, as it helps reinforce what the organisation is doing well and highlights areas where they can do better. If you are unhappy with the way you were treated in hospital, you have the right to complain and to have your concerns acted on.
You can make a complaint if you feel that you:
Try to talk with the person you have an issue with about your concerns. This is the quickest and often the easiest way to address an issue. In your conversation, outline your concerns and how the incident or issue has affected you. It may be a misunderstanding or something more serious.
If you feel talking directly to the healthcare professional has not helped improve the issue, or you are uncomfortable with this approach, you can make your complaint to the hospital officials.
Make your complaint in writing and let them know how you would like the situation resolved addressed to Medical Superintendent / Deputy Medical Superintendent through e-mail: firstname.lastname@example.org;
Contact Telephone Number: 044 27440700